Graphic & Brand Designer Policies 

For The Executive Excellence (XO LMR)

Refund Policy

Due to the nature of all services provided by

(The Executive Excellence/ XO LMR), refunds are not eligible. You are agreeing to this policy when you purchase on (www.theexecutiveexcellence.com). These are digital products, all sales are final. Reasonable negotiations may be granted BUT ARE NOT MANDATORY AT ALL! 

Cancellation of a project

Once the information has been submitted via (by ordering & or email), the project will begin. After this point, if the customer would like to cancel the project they reserve the right to do so but a refund will not be eligible if this decision is made.

Payment methods

Payment(s) made to (The Executive Excellence/ XO LMR) will be made via (online payment). No other method is or will be accepted by this business. Payment plans are available via (credit card, visa, shop pay,etc) at checkout.

Forms of Communication

For legal purposes, The Executive Excellence will only communicate via email. By doing so both parties are able to keep a paper trail of all conversations had.

Turnaround times

On average the turnaround time for our designs will be 2-3 business days).

Business days do not include weekends, and all major holidays. Revision + Upcharges do apply. All designs receive (1 free revision. After you have reached your limit of (1 free revision, you will have the option to pay a upcharge fee of $5 per revision after that.


Draft images of ANY kind are for the purpose of approval only. You are prohibited to copy, manipulate, or distribute the draft designs to anyone for any reason. All drafts are the property of The Executive Excellence.

Rights to use designs

Once this project is completed, “the Client”, grants permission to, The Executive Excellence, to use for portfolio and/or marketing purposes unless you opt-out in the order email. Indicate a decline in the email for the order. A separate email to decline will also be accepted if it is complete at the finish of the order. 

Disappearance(Ghost) fee

Although I do understand life happens, in most instances you can communicate with me. If your have placed an order and do not submit your information within (48 hours) you will receive 1 courtesy email. If you do not fill out the form with in 24 hours of this email, your order will be closed.

In the instance in the middle of your project, you disappear, you will receive 1 courtesy email. If you do not respond within (48 hours) of this email, your order will be closed.

All closed orders can be reopened within (14 business days) of closure for a fee of ($5 which will need to be paid in full. If you attempt to reopen your order outside of the time frame stated above, you will need to pay full price for the services previously ordered OR contact theexecutiveexcellence@gmail.com ASAP!!

Duplicating designs

The Executive Excellence will not copy any designs. Referencing is permitted but we will not duplicate anybody's work, including our own.

I, (The LeShae Robinson, The CEO of The Executive Excellence (XO LMR)  reserve the right to discontinue service if:

  • The customer is using profanity or being disrespectful.
  • ● The customer threatens an employee or the business owner, making that party feel like they are in danger.
  • The customer breaks the lawful rules of this business.
  • A charge has been disputed mid service.
  • The customer is being condescending or belittling.
  • Lack of communication.
  • If the design asked of them does not meet a level of professionalism. This includes but is not limited to: poor quality pictures, profanity, lack of communication and more.
  • Services will & can be denied for any misconduct, non-sense, or unreasonable transaction (with or without good reasoning and explanation).

Client Responsibility

  • Clients are responsible for providing the correct information and photos at the beginning of service. The Executive Excellence will not be responsible for missing information on your behalf.
  • The Executive Excellence is not responsible for any misspelling or misinformation that the customer provides. The information that you submit is the information that will be used.
  • Clients are responsible for proofreading all information submitted before the order is finalized.
  • An upcharge of $10 will incur if we have to go in and change any information that was not proofread.
  • Clients are responsible for grammatically correct information. If provided with grammatically incorrect information, you will be asked to correct it.

Failure to abide can result in legal actions

Failure to abide by said policy set by

( The Executive Excellence & XO Love Me Repeat, theexecutiveexcellence.com ) will result in disciplinary actions such as no longer being able to book future services, & or legal actions.